Return Policy
Any claims for misprinted/damaged/defective items must be submitted within seven (7) days after receiving the product. For packages lost in transit, all claims must be submitted no later than thirty (30) days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Refunds
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at shop@caribbeanentertainmenthub.com within a week’s time with photos of wrong/damaged items, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Return Conditions
- You have 7 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 7days of delivery.
- We do not accept returned items that were sent back by you directly without checking with us first.
- The following items cannot be returned or exchanged: beauty, bodysuits, lingerie, swimwear, jewelry, mask, and accessories.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.